 Community Manager
Posts: 571
  
| General Forum Rules of Conduct
- Abuse of the forums will not be tolerated.
- No flaming, harassing, abusive language, swearing or abbreviations of such words, personal attacks, racial attacks, religious attacks, ethnic attacks, or sexual related insults and slang. This includes linking to sources outside that content such content.
- *Flaming is considered attacking another users or users in a vulgar, harsh or with the use of personal attacks.
- *Personal attacks like such are not tolerated
- EX: “You are stupid and a complete moron, please stop being a [censored]”
If any of the above show up in any post or via PM then a warning will be issued and if the abuse continues the forum account will be suspended.
- No character assassination threads.
- Any posts that singles out a player to issue a slanderous comment regarding an issue that started in-game will be removed from the general view without any warning. Continued posting such slander will be considered as ongoing harassment and will not be tolerated by the moderation staff. If an issue regarding the abuse of a in-game rules happens then that abuse and situation needs to be reported via the appropriate channels such as the Submit a Ticket system. If you feel that the use of the Submit a Ticket System has not provided a sufficient or timely response, you may submit the report via PM to the Community Managers via the forums. Public posting of such matters is regarded as an attempt to slander and will not be tolerated.
- Any attacks against the forum moderators or employees of Gravity Interactive, Inc. will not be allowed. If you disagree with an action taken on the forums by a moderator, you can send a complaint to Community Managers via PM to be reviewed.
- Censorship Posts.
- Topics regarding forum censorship will be removed. All content posted on the forums will be allowed/removed at the discretion of the Community Managers. The posts will be removed and a warning given to the poster. Any further posting about the topic by the poster will be considered spam and the forum account would be banned from accessing the forums.
- No spamming or thread bumping.
- Bumping threads will not be tolerated. If no community posts have been applied to a topic then consider the topic dead. Any bumping or spamming of threads to keep the thread in active view will be considered a violation of the forum rules. This does not apply to Buy/Sell sections of the forums, a thread maybe bumped 1 time per every 12 hours in the Buy/Sell sections of the forums.
- Don't be a troll.
- Bad Word Filter.
- Any attempt to circumvent the forum bad word filter will not be tolerated including posting avatars, forum names or signatures that contain a word that is censored by the bad word filter. Modification of words or the use of abbreviations is considered a suspend able offense.
- No “Petitioning.”
- Threads of petitioning for game features, additions, updates, or website and forum changes are not tolerated. Such posts will be removed without warning. The forums contains a Proposal section that maybe used to post your ideas, but creating petitions for others to sign is considered another form of "bumping".
- No “Or Else!” threads.
- Threads posted in manner that is considered as combative or with the intent to pick fights will be removed without notice. If you have a question that has not be given an answer by one of the moderators or a member of the GM Team, there is a reason for that or there is no answer currently available to be given for the answer. Please understand that if the issue is serious in nature, then we will make every attempt to obtain an answer in a timely manner; however this may not always be possible for all situations. Such posts will be removed without notice if no answer can be given.
- No proxy posting.
- Posting on behalf of a suspended user is not allowed. Posting to appeal or complain on behalf of other users will not be allowed. If they have an issue then they should use the correct channels to discuss the topic.
- No Conspiracy Threads.
- Threads with groundless claims about Gravity Interactive, Inc. or any of its employees acting in coalition with or granting special favors to any group or single player will be removed with notice.
- No Rule Circumvention threads.
- Any thread we feel is trying to find some loophole to get away with disobeying the rules of the forums, in fact or in spirit, will be removed.
- No Legal Action threads.
- Using the forums or PMs for encouraging, promoting, endorsing, or inciting any kind of legal action against anyone is strictly prohibited. Such content will be removed, and the author's posting privileges will be permanently suspended.
- No posting of sales or trades of item mall items for in-game or real currency.
- Due to a high possibility of player scamming the posting of threads in which items are to be purchased from the item mall and then sold to player’s in-game for Lant or for real currency will not be allowed. Threads will be locked and warned or removed and continued action will result in the forum account to be blocked.
- Posting regarding rumors of future content or game updates may or may not be removed based on content.
- Future content for Requiem will be moderated by the Community Managers and posts on this topic have a high chance to be removed if its content is not from Official Requiem sources or discussions. Please keep in mind that the content from illegal servers or other version may vary from the content that you will see here in Requiem.
- No posting of services for monetary trade.
- Advertising services offered through the forums will not be allowed.
- (Example: You may not offer to create signatures or avatars for money, donations or otherwise!)
The difference between Lockable and Removable Threads
- Lockable Threads
Threads will be locked if the CM Team feels that the thread’s content contains useful information, the discussion has come to a conclusion and further discussion would no longer benefit from further conversation or if a topic has become overrun with flames or unconstructive posts.
Threads may also be locked for reasons not detailed here. An explanation for a thread being locked is not required to be posted by the CM Team. If you wish to inquire to a post being locked you may submit a message to the CM Team regarding the post. Do not repost locked threads. Reposting locked threads will be deleted with the possibility of account suspension pending the thread’s topic.
- Removable Threads
Threads that are removed are considered harmful to the community, towards the Requiem GM Team, Gravity Interactive, Gravity Interactive, Inc. or unrelated to Requiem or otherwise deemed inappropriate for these forums. The following list is examples to threads that are highly suspect to be removed if found.
- Topics of Conspiracy
Any posts stating, insinuating or leading to the idea of a conspiracy regarding the Gravity Interactive, Inc. and any Customer Service Representative of those companies granting favoritism to any race, clan, group, or player will be removed without notice with the possibility of account suspension.
- Topics of Censorship
Posting topics inquiring why a thread was deleted or locked will be removed without notice. Inquiring regarding why a player was suspended or was not suspended will also be removed without notice. Players who are suspended have a right to privacy and they are the only ones able to receive such information through direct inquiry from the Ticket service.
- Topics initiating flames, attacks, accusations or insinuations to others
Threads that are posted for the purpose to flame, attack, accuse or initiate an accusation towards another user will not be tolerated and will be removed immediately when found. Any violations of the user agreement must be reported to the GM Team through the Ticket System and not the forums.
- Topics of quitting
Threads stating the decision to quit the game for whatever reason will be removed. If you choose to leave Requiem's community, please feel free to submit your reasons for leaving so that your feedback may be used to better Requiem and pass your messages of farewell to your friends and Guild Members in-game.
- Topics demanding response
Threads that make threats or use offensive language will be removed without notice. If you have a question that you would like to be answered please address the subject in a calm and mature manner. If you do not receive an answer to a question please be patient as there may not be an answer for your question currently available to be given.
- Topics of illegal activity
Threads attempting to make illegal trade of game accounts, items or currency for other accounts, real-world items or currency are illegal and will be removed and the game and forum accounts permanently suspended.
Threads and posts making statements such as "Why stop botting when it's all over the place!”, "don't stop private servers, it’s fun!" will be considered supporters to these illegal acts and will also be suspended for such promotion. Arguments of whether the post is a joke or in mockery will not be accepted as cause for such posts.
- Topics of Rule arguments
Any thread subject or discussion determined to be seen as an attempt to find a loophole in any of the game rules or forum rules which would otherwise be seen as against forum or game policy, whether it be specific rule or spirit of such, will be removed.
- Topics posting reasons why others (friends) where suspended
Threads containing statements or contests regarding a decision of suspension to an account regardless of reason will be removed without notice. All suspensions are done with found evidence that is irrefutable to the cause of suspension.
- Topics of Legal Action
Threads containing subject matter encouraging any kind of legal action against anyone will not be tolerated and is strictly prohibited. Any found content of this nature will be removed and the account responsible for the post will be permanently suspended.
All of the preceding has been stated for consideration to all aspects of the forum including the signatures, avatars, posts, comments and any links that may be posted.
Please be aware that this is a general guide to conduct on our forums. Reasons beyond the boundaries established here may be given for the suspension of any account. **How to give Feedback** Feedback is one of the most desirable things we can get regarding a game, whether it is in beta or live play, however certain aspects of giving feedback may need further illumination. Stating "I like XXX aspect of the game but wish it was altered/enhanced this way" gives us a very precise information on what the issue is as well as an idea of what a possible solution would be. Stating "This xxx feature isn't working well and I think it would be better if yyyyy happened" also gives precise information. Stating "This game is just like xxxxx game but isn't fullfilling my needs" provides us no information on what the problem is as a loose correlation that a user thinks the game is sort of like another game. Just making Griping or Flaming posts offer no feedback, solutions, or ability have a conversation about the issue as it is one opinion that can only be responded to with another opinion of opposition which usually leads to arguments which isn't productive for anyone. Most suggestion/idea threads will get moved to appropriate sections so they are all together for other testers to see and offer constructive feedback. Ones that are not feedback may be removed. We do not expect all feedback to be positive, but we do want it to be constructive, as that is the only way we can know what rough spots there are and formulate solutions. |